In 2021 Virgin Airlines customers in Australia were left stranded at the airport for days after a global IT outage locked staff out of the check-in and boarding system. This opened a floodgate of complaints from understandably disgruntled passengers and yielded significant commercial loss. It was neither the first nor the last time that a company has suffered the consequences of downtime. Fortune 500 multinational corporations such as Facebook, British Airways, Amazon, The BBC, and Sony, just to name a few, have all borne the brunt of tech outages.
According to The 2022 Uptime Institute Global Data Survey, outage incidents costing business operators over $1 million peaked at 25% in 2022. This is a significant rise from the 15% of similar incidents reported in 2021. The survey further reported an increase in the frequency of outages worldwide. Two-thirds of outages cost businesses at least $100,000 in 2022, indicating a harsher economic impact of outages than in previous years.
Commercial losses are just the tip of the iceberg when assessing the actual impact of outages on business enterprises. Companies like Blackberry lost total credibility due to an outage in 2011. The incident drove their customers right into the arms of their competitors and led to their shutdown.
Additionally, some companies have faced irreparable data breaches and losses during outages, resulting in business disruptions and creating mistrust among customers.
More than ever, businesses need network monitoring services to cushion themselves from system lapses, security breaches, low productivity, reputational damages, and loss of revenue caused by outages. Northtelecom has been providing network monitoring services for more than a decade.
We have helped many companies in diverse industries like broadcast, maritime, energy, humanitarian, and government defence forces to improve their network systems. Some of our highly sought-after monitoring services include:-
- 1. VSAT Remote Monitoring
2. Radio And TV Channels Monitoring
3. Failure And Warning Triggered Alarms of Core Devices
4. Visual Detection of Faulty Equipment
5. Weather Stations and Forecasts
Why Should You Get Northtelecom Monitoring Services?
Northtelecom has many NOC centres and teleports in Germany, Malaysia, US, Hong Kong, and Singapore. Our teams collaborate to monitor networks of different companies in the remotest parts of the world. As a result of our top-notch surveillance services, our clients have not only protected their businesses from the adverse effects of system outages but also enjoyed numerous benefits. These are some of the benefits that our clients have reported.
Effective Alerting and Reporting of Incidents
Most of our clients work in remote areas where maintaining communication is crucial for business operations. Monitoring their network systems in real time has helped to identify and resolve network issues that would have otherwise crippled mission-critical operations.
In particular, our satellite interference mitigation program helps to detect satellite network interference and relocate affected services to contingency networks reserved for rapid deployment during emergencies. In addition, our proactive troubleshooting solutions have drastically reduced cases of false alarms and reports that often overload communication networks, creating unnecessary delays and system errors.
Recently many companies, including Twitter, Facebook, LinkedIn, and MySpace, have fallen victim to security breaches, compromising their clients' private information. We have the most thorough and meticulous team of engineers specially trained to detect and diffuse hacking attempts. Our surveillance engineers use hi-tech systems that can detect the subtlest of interference in our clients’ networks. This has enabled us to indemnify our customers from security and data breaches that would have potentially jeopardized their credibility and revenue.
Superior Customer Experience
Besides protecting customers from breaches and disruptions caused by outages, our 24/7/365 monitoring services have empowered many companies to improve their client relations. By collecting and analyzing real-time data, we have identified areas of improvement along the customer’s journey. Furthermore, recognizing and rectifying system lapses on time has enhanced company productivity amongst our clients as their employees can work efficiently without disruptions. This has minimized human error and boosted employee confidence, ultimately empowering them to provide superior customer service.
These are but a few of the benefits we have witnessed through monitoring the networks of thousands of clients globally. However, the positive ripple effects of functional and visible networks are more invaluable to every company.
In 2023, we want you to enjoy all the above benefits and focus on generating revenue for your business, knowing that your network is monitored 24/7 by expert NOC engineers. Get customized network monitoring services by contacting our team via [email protected].